Quality Improvement
Quality is a core focus at OCHIN. OCHIN takes a comprehensive and systematic approach to every aspect of business to ensure a highly collaborative and productive work environment within the company and across our network of members and clients. OCHIN’s mission has always been focused on much more than technology and services—with the shared goal of making real differences in the lives of patients, improving clinical operations, enhancing community health, and accelerating the pace and quality of healthcare system improvements.
OCHIN uses four cornerstones of quality to guide its work:
(1) Model for Improvement (developed by Associates in Process Improvement) – Employs useful rigor to hone in on what needs to be accomplished and establishes quantifiable measures, testing changes, and finally implementing and spreading desired change
(2) Stakeholder Engagement – OCHIN actively engages the right people to make the right decisions about the right changes at the right time and for the right reasons
(3) Accessible Process – OCHIN ensures that the process and tools are easy to access, easy to understand, and easy to use to ensure that it will be easy to engage stakeholders
(4) Learning Culture – OCHIN strives to learn from experience, leverage experience to make improvements, and celebrate success to reinforce the team commitment to learning and continued improvement that is the cornerstone of our work as a collaborative
OCHIN’s Health IT-enabled clinical quality measures are used to track, evaluate, and improve patient care at the individual provider/care team, clinic, organizational and network levels:
- Measure provider and team performance – traditional registry and clinical dashboard
- Assess improvement efforts, policy change impact, clinic and/or network initiatives
- Assess population health, disparities, trends, regional differences
- Target patients for inreach/outreach
- Generate leadership level operations reports